Mortgage Servicing Disclosure

                Mortgage Servicing Disclosure

                Conforming Payments for Same Day Processing

 

Conforming Payments

Generally, we apply “conforming payments” the same day they are received. Conforming payments must meet all of the following criteria:

  • Payments must be accompanied by the account number or payment coupon.
  • Payments by mail must be only checks or money orders.
  • Payments must be in U.S. dollars.
  • Mailed payments must be sent to the official payment address at 1801 Summit Avenue, Waukesha, WI 53188.
  • Payments made in person must be made during our normal business hours.
  • Payments placed in the night depository at our branch locations must be placed in the night deposit box at least one hour before closing time for that location.
  • Mailed payments must be received during our normal business hours.
  • Automatic ACH payments must be received during our normal business hours.
  • Telephone transfers must be made during our normal business hours.
  • Online payments must be made by 10:00 p.m., Monday through Friday and by 7:00 p.m. on  Saturday. Online payments are not posted on Sundays or federal holidays.

Non-Conforming Payments

Payments that do not meet all the above criteria are “non-conforming” payments. “Non-conforming” payments will be applied as soon as practically possible. In extreme circumstances where basic information needed to identify the account and properly apply the payment is absent, “non-conforming” payments may be applied up to 5 business days after receipt.

Our Normal Business Hours

Main Office (east side)1617 E Racine Avenue

Waukesha, WI 53186

Mon-Fri: 9:00 a.m. to 5:00 p.m. (lobby and drive-up)Mon-Fri 9:00 a.m. to 5:30 p.m. (drive-up)

Sat: 9:00 a.m. to 12:00 p.m. (lobby and drive-up)

 
Downtown Office134 Wisconsin Avenue

Waukesha, WI 53186

Mon-Fri: 9:30 a.m. to 3:30 p.m. (drive-up only)Sat: closed
 
West Office1801 Summit Avenue

Waukesha, WI 53188

Mon-Fri: 9:00 a.m. to 5:00 p.m. (lobby and drive-up)Sat: 9:00 a.m. to 12:00 p.m. (lobby and drive-up)

 

 

 

*This office is the official payments address for conforming payments.

*All offices are closed on Sundays and federal holidays. All offices are also closed after 12:00 noon on December 24