We Are Growing!

First Federal Bank has served local communities since 1922. As the result of the significant efforts of our team members and stakeholders, we have evolved into one of the strongest financial institutions in southeastern Wisconsin. This once sleepy hometown community bank has grown substantially in the last 10 years including a merger with Bay View Federal Savings and Loan Association, the construction of the Brookfield/New Berlin branch on the corner of Moorland and Greenfield, our reorganization into a public stock holding company, and the acquisition of Mitchell Bank.

Historic Mitchell Street Location

In 1907 a group of local businessmen founded Mitchell Street State Bank to serve the needs of the near south-side of Milwaukee. To this day a significant number of our customers have relationships going back 50, 70, or even 80 years! Mitchell Bank has evolved in response to its customer base over the years. First Federal Bank will continue this tradition to meet the ever-changing financial needs of our customers and communities. We are proud to honor the rich history of Mitchell Bank and its roots in the communities surrounding Historic Mitchell Street.

New Services

ITIN Applications

In 1996, the IRS began issuing an ITIN to individuals required to file tax returns, but who are not eligible for a Social Security Number (SSN).

An ITIN allows people who do not qualify for a SSN to comply with the code’s taxes and pay taxes on earned income.

The final version of the PATRIOT ACT published on April 30, 2003, also allows financial institutions and other agencies to accept an ITIN as a form of identification.

First Federal Bank has become a certified ITIN Certified Acceptance Agent. This allows us to help educate clients about the need for an ITIN and assist in the application process at the bank. See a banker for more details.

International Remittance

As an alternative to expensive money transfers, you can now send money electronically to Mexico and Canada via ACH as a remittance transfer. An ACH (Automated Clearing House) is an electronic processing system. This is the same system used for direct deposits.

An ACH provides a safe, easy, and inexpensive way to send money directly to your family or friends in another country.

You are able to send international remittance transfers via ACH at all First Federal Bank locations through Directo a México®. See a banker for more details.


Frequently Asked Questions

  • Now that Mitchell Bank is part of First Federal Bank, what does this mean for me?
    • You will soon have access to more locations to conduct your financial transactions, as well as more technological services to give you an enhanced banking experience.
  • Will I need to sign new signature cards and account agreements?
    • No, new signature cards and agreements are not required as part of the account conversion.
  • What will happen to my Power of Attorney or Trust accounts?
    • There will be no changes to existing Power of Attorney designations or Trust Accounts.
  • What will happen to my safe deposit box?
    • Safe deposit box services will continue with no changes.
  • When can I start using other First Federal Bank branches?
    • April 12, 2021. We look forward to seeing you!
  • Will there be new banking hours of operation?
    • Banking hours of operation will remain unchanged. All locations: Monday through Friday, 9am – 5pm. Historic Mitchell Street, Bay View, and Waukesha-East locations: Saturday, 9am – 12pm.
  • Will the way I complete wire transfers change?
    • Yes. You can request a wire transfer in person or by phone with proper authentication. Business customers may sign up for Wire Manager to create wires through Business Online Banking as of April 12, 2021.
  • Do I keep the same checking and savings products, or does that change?
    • Our account offerings vary slightly from existing Mitchell Bank accounts. A detailed letter with the changes will be mailed out to all Mitchell Bank customers before the changes are made.
  • Will I get a new debit card?
    • Yes a new card will be mailed to you approximately one week prior to the conversion date, during the week of April 5, 2021. If you have an ATM card, you will receive a debit card replacement in the mail.
  • Will you continue to redeem savings bonds?
    • We no longer redeem savings bonds.
  • Will you still offer Telephone Banking?
    • We will no longer offer Telephone Banking after Friday, April 9, 2021. We do offer Online and Mobile Banking. Our bankers are also available to assist you during business hours.
  • Can I still get traveler’s checks?
    • We no longer offer traveler’s checks.
  • What will happen to my safe deposit box?
    • Safe deposit box services will continue with no changes.
  • Can I still get money orders and cashier’s checks?
    • As of April 12, 2021, we will only offer official checks.
  • Will there be an opportunity as an ITIN holder to purchase a home?
    • Yes, we offer a Community Mortgage Program. Please call your Mitchell Bank location for more details.
  • Will I continue to be able to conduct remittance transfers?
    • Yes! We offer remittance transfers through Directo a Mexico. We no longer offer remittance services through Viamericas.
  • Can I still apply for an ITIN?
    • Not right now, but First Federal Bank is working with the IRS to become an ITIN Certified Acceptance Agent.
  • Will I be able to pay my bills online?
    • Yes, on Monday, April 12, 2021, you can enroll in Bill Pay through Online Banking.
  • Is my CD term changing?
    • No, your CD rate and maturity are not changing.
  • Will the phone number I have for my banker still be valid?
    • Yes, current phone numbers will stay the same.